Student Centre

Location: Medway Campus
Salary: £26,444 to £29,605 per annum
Contract Type: Fixed Term - Until October 2025
Closing Date: Wednesday 26 June 2024
Interview Date: To be confirmed
Reference: 4574

With the launch of the University’s ‘This is Our Time 2030’ strategy and the growth in student numbers, the Student and Academic Services directorate are expanding to ensure we are able to fully provide the first-class services that students need to support them to succeed.

We are looking for staff who have a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

With this in mind, the Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Information Officer to join our Student Centre team at our Medway Campus on a fixed term basis.

The post will be situated within our Medway Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and question.  This role will be vital in providing this support and will play a key role in the escalation, triage and referral model of student enquiries within the Student Centre.

The position will support a wide breadth of student enquiries, delivered face-to-face, by phone, via email and our Digital Student Centre, as well as the registration of all students.

The ideal candidate will have enthusiasm for supporting students ensuring that they are at the heart of all that we do, experience of providing administrative support in a busy and dynamic team, and a proven track record of delivering a range of user focussed services to clients and/or students.

Regular working at other University campuses (at Avery Hill and Greenwich), along with some late working and occasional weekend work to support directorate wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9-5 delivery, will be an on-going requirement of this role.

Should you have any queries please contact People Operations Team on peopleoperationssas@greenwich.ac.uk  or for an informal conversation about the role you could contact the Student Centre Campus Manager, Jody Rayfield J.Belcher@gre.ac.uk

Should you have any recruitment related queries please contact the People Directorate Operations Team on peopleoperationssas@greenwich.ac.uk  

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.